Six Sigma today has a much wider reach than it used to when only manufacturing companies was interested in the methodology. Today the methodolgy is widely used even in service industries.
Seyfarth Shaw, a Chicago law firm, has been toying with the idea of implementing Six Sigma into their operations for over 5 years. During this 5 years, the methodology started to take over at Seyfarth and today the law firm wants to be known as a company implementing Six Sigma for all their operations.
J.Stephen Poor, the managing partner of the firm discusses in this video how Six Sigma is working for his firm.